Returns & Exchanges
At iS Clinical, we are committed to providing you with high-performance skincare that delivers results. If you are not completely satisfied with your purchase, you may return your items within 30 days of the delivery date for a full refund.
Initiate Your Request
Contact our Customer Care team with your order number and the specific items you wish to return to receive an official Return Authorization (RA) number.
Pack Securely
Place the products in their original packaging, ensuring they are securely wrapped to prevent damage during transit, and include a copy of your packing slip.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing